To speak, hold down the microphone button while viewing the livestream. I tried the original battery which was at 40% charge with the panel connected, then disconnected, then the new fully charged battery again with the panel connected and then disconnected. Give us a call at 800-548-9508 and we'll help with troubleshooting. davey_d, Thank you for your reply. Battery died within 24 hours. davey_d So, when I go to the timeline to review, there are no video for me to review. With a built-in spotlight and HDR imaging, you can see what's happening in full color day or night. I am planning to have continuous a/c supply to the camera now, but I was baffled that a fully charged battery was completely drained in less than 3 days, especially as the total number of motion detection was not really high. Has something changed? The big draw in theory is that the camera is directly tied to the rest of the SimpliSafe system but that only matters if the product works well. The rechargeable battery was fully charged when. When fully charged, the battery is designed to last for up to 3 6 months. You can feel/hear what ever is causing the noise inside the camera itself. If it turns out to be WMM that's causing the trouble, let me know. Mind you, those issues didn't go away but they were reduced. . Updating your Base Station to the latest version might have helped performance (since motion detection signaling does depend on the Base Station a bit). But I would encourage you to give our Sales team a call at 800-548-9508 in case they had some alternative options! When I install a charged battery, the white light comes on for a couple of seconds, but no audio like it usually does. Our Support team at 800-548-9508 can take care of that ASAP. I was hoping to find a solution to this issue online but it seems as though I will have to wait for a while until one is made. I bought a new battery, but the camera will not reset after changing the battery or holding down the button for more than 20 seconds. In order to successfully set up the Wireless Outdoor Security Camera, you will need the following: The latest generation of the SimpliSafe Base Station and Keypad with the updated firmware ( check for firmware updates on your Keypad) The SimpliSafe Mobile app A screwdriver for mounting on wood or vinyl surfaces That's exactly the noiseappreciate the help, let me know what you find out. Please give us a call at 800-548-9508 and we'll take care of it. But I have seen some compatibility issues specifically with mesh networks, and we haven't yet been able to pin it down. I've escalated your cases, and our Specialist team may be reaching out soon. cmu salaries and destinations. Yes, bandwidth-wise, you are well covered. Call SS support and work through it with a support agent. Hi @shawnsgray does it sound like the noise coming from SgtSam's camera here? Have you already attempted a firmware reset? Advanced security from the outside in 1080p HD video. I just replaced with fully charged battery less than a week ago. This is silly to have to pay shipping twice. You can do so by pressing the sync button in the back for 16 seconds. Give us a call at 800-548-9508 and we'll help with troubleshooting. And since the life of the battery is completely dependent on usage and settings, there are several metho, A "Camera Connection Dropped" error means that during a live stream, SimpliSafe stopped receiving video from the camera. 3 Simplicams, one doorbell pro and 2 outdoor cams. Nothing helped. Per https://support.simplisafe.com/hc/en-us/articles/360029594152-When-does-the-camera-record- the full list includes: Alarms Disarming your SimpliSafe system Camera Detected Motion User Triggered Recording Secret Alerts (When Enabled) Question on outdoor camera installed recently over my front driveway. I've escalated your cases, and our Specialist team may be reaching out soon. The issue is still under investigation by our engineering team. However, when I charged the battery, I heard the buzzing sounds come from the camera as it turned on. Based on above complaints it looks like this is an ongoing problem. there was information sent to employees stating the cameras would be . .css-e0a60h{color:#0F2544 !important;background-color:!important;}.css-e0a60h:hover{color:#40a3f5 !important;background-color:!important;}.css-e0a60h:focus{color:#40a3f5 !important;background-color:!important;}.css-1kd84jh{line-height:105px !important;}Product Support. SimpliSafe has decided that some events should always trigger the camera to record. This is [email address censored] having an account with Simplisafe. Granted, I am now planning on having continuous a/c supply on my front yard camera. I am having the same problem with my outdoor camera. It might help to do a reset by pressing the button in the back for 16 seconds. This has actually been an issue for a couple months as I initially assumed the noise was caused by cicadas or another insect, so I ignored it. That is IF it starts up at all. For a few weeks the battery has been draining so quickly. But the Outdoor Camera does have its own firmware, which updates automatically. Very frustrating and more so now that I see I am not alone. @davey_dAny luck with a solution? I want to get 6 SimpliSafe Wireless Outdoor Security Cameras, plus 4 SimpliCam indoor cameras, for a total of 10 cameras. This is [email address censored] having an account with Simplisafe. Your SimpliSafe Camera may disconnect from your Wi-Fi due to any of the following reasons: Your camera is too far away from your router. If so, or even if that doesn't work, then the next step might be the to replace the camera altogether. It got completely drained in less than 3 days. One more thing to try is to place maybe a piece of card or paper on the other side of the battery contacts - to hold the battery in tighter. Independently when a camera sends video work without issues. Main concern is when the processing upload when all the outdoor camera at once. Yes, bandwidth-wise, you are well covered. Simplisafe Outdoor Camera. I got 2 charging cables, even if the batteries lasted 3 months I don't wanna go up and charge them and put them back . Discussions around our indoor camera, also known as the SimpliCam, happen here. I removed it using the SimpliSafe app, but that has no effect on the camera. A power cycle on the SimpliSafe camera will ensure that any faults are removed, and it should be operational again in no time. All things considered, we think the new SimpliSafe outdoor camera is a great choice. The SimpliCam indoor camera costs a mere $99, and the outdoor camera and Video Doorbell Pro are still decently priced at $169. When you buy through our links, we . Press and hold the reset button for about 20 seconds. When I first installed it ~1 month ago, it connected to wi-fi, but the battery died every 2-3 days. are you seeing any indication that the camera is powered up? It's 3.1 inches wide and 2.9 inches in length, and . When you release, it should reboot into Setup Mode, and you can set it up again on the SimpliSafe app. FrontDoor 08212022 111022AM CDT Watch on Question Updated SimpliSafe - Outdoor Wireless 1080p Full HD Security Camera - White Model: SCM301 SKU: 6475657 (184) $179.99 SimpliSafe - Outdoor Camera Home Security System - White Model: OSK211 SKU: 6475661 (182) $399.99 SimpliSafe - Home Security System with Outdoor Camera - White Model: WSK211 SKU: 6475662 (132) $349.99 Tried re-connecting the camera. The camera was pointing a bit further out than our front driveway, so it did pick up traffic motion as well as pedestrian motion. To check your home windows, you can offset it with movement and access sensors. Reset the camera and re-add to your system. Add a gift receipt for easy returns Share VIDEO SimpliSafe 7 Piece Wireless Outdoor Camera Home Security System - Optional 24/7 Professional Monitoring - No Contract - Compatible with Alexa and Google Assistant Visit the SimpliSafe Store 307 ratings -10% $40285 List Price: $449.99 FREE Returns Style: Outdoor (7 Piece) Pattern Name: Security System Would I be allowed to just place a 2nd order right after the first? e.g. I believe this info is correct. Plus, all these cameras are easy to install yourself. Welcome to the SimpliSafe Wireless Outdoor Security Camera Keep Watch All Day and Night with the SimpliSafe Wireless Outdoor Security . Outdoor camera only. Simplisafe Outdoor Camera Issues January 30, 2021 by 5thincome@gmail.com What began as an independent crowdfunding campaign which surpassed its objective by offering over $500,000 well worth of systems within a month soon came to be a contender in house security. yes, following shortages due to supply chain issues, we've had to limit the Outdoor Camera further to just one per purchase. Just like all SimpliSafe devices, SimpliSafe cameras are built for budgeters. To deter theft, we do not allow a camera to be added to an account without being fully removed from the original account. That will fully refresh the device, and it might clear out firmware issues, if there are any. Affected users can still access your account through the website, and there is no impact on alarms, emergency dispatch, or cameras. As a new SimpliSafe user, came here looking for fixes to LATE recordings of video from the outdoor cameras. We are receiving reports of issues logging into the SimpliSafe app for iOS. I got a warning message suddenly that the battery was critically low (I had only replaced it a week earlier) I swapped it out with a freshly charged battery and the camera will not activate. Aside from high traffic, resulting in frequent activations, battery drain might also be a result of poor or unstable connectivity. . It might help to do a reset by pressing the button in the back for 16 seconds. At all times, my only other camera (interior) was/is working fine. She was great and obviously couldn't tell me much, but she stated that earlier in the day (last Thursday I think?) About this item With 140 field of view, see what happens outside 24/7 Your SimpliSafe camera should be able to detect motion after youve completed the factory reset. Live view only. I have tried holding the test button down for 20 seconds to no avail. My suggestion would be to go buy a mid-grade router from someone like TP-Link, Linksys, Netgear, or Ubiquiti from someplace with a decent return policy. Last year, CNET said SimpliSafe is one of the best home security solutions backed by a wide range of accessories such as motion sensors, smoke detectors, sirens, and more. I'll alert the engineers that the case is reopened. @tarunpatel99 ah, good call! The indoor camera uses a single power cord, the outdoor camera sits on an easy screw-in mount, and the doorbell camera uses your existing doorbell wiring. To listen, release the microphone button to hear audio from the camera. But we might need to replace your camera if it's not booting up at all. If not, that could result in a bottleneck. Discussions around our indoor camera, also known as the SimpliCam, happen here. The 140-degree field of view isn't the widest on the market, but it's far from the smallest. The SimpliCam indoor camera costs a mere $99, and the outdoor camera and Video Doorbell Pro are still decently priced at $169. I've seen claims in various forums that some mesh networks prioritize the 2.4 band for guest networks for increased compatibility. Avg upload is 15. The Smart Home Starter team picks the products and services we write about. Video data goes directly through your home's WiFi, and of course your home's internet service. .css-e0a60h{color:#0F2544 !important;background-color:!important;}.css-e0a60h:hover{color:#40a3f5 !important;background-color:!important;}.css-e0a60h:focus{color:#40a3f5 !important;background-color:!important;}.css-1kd84jh{line-height:105px !important;}Product Support. SimpliSafe Wireless Outdoor Security Camera Visit the SimpliSafe Store 4.2 out of 5 stars 996 ratings Amazon's Choice in Home Security Systems by SimpliSafe $178.64$178.64 FREE Returns Available at a lower price from other sellers that may not offer free Prime shipping. If you are unable to get the camera to operate, the first thing you should do is restart it, which will reboot everything on the camera. 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