Help Desk Software Reviews:Tips on what to look for when assessing what help desk software to buy. Imported accounts and contacts data through Import Wizard. HTML; REST . Add a Salesforce projects section to attract the recruiter and highlight your skillset. Job Description. Hear from happy customers. 09/2016 to Current. Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports. Service Cloud is a product offered by Salesforce. An employee ticket system intelligently assigns tickets to the correct HR representative based on priority and specialization while an employee self-service portal has the same AI assistant as the customer-facing portal. Salesforce Feature Comparison: Compare the world-class features that make Salesforce the industry's choice for sales, service, and marketing solutions. Wrote triggers in SOQL to make complex validation process. degree in Computer Science, Software Engineering, MIS or equivalent, 3+ years of experience with technical implementations of customer projects, Advanced experience with Salesforce.com configuration, Experience with other CRM software (Siebel, Clarify, Vantive, Peoplesoft, NetSuite, etc. Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards. ~40 mins. Salesforce Resume Sample Shirley Patrik, Salesforce Business Analyst shirley.q.patrik@gmail.com 909-692-6380 Professional Summary Certified Salesforce Business Analyst and Administrator with 6+ years of experience. Expertise in Salesforce Administrator role for last 4+ years o Expertise as Test Lead for 5 years in various domains mainly in Insurance and Capital Market. You will receive a verification email shortly. Request resume. Excellent Customer Service:Learn how to provide excellent customer service to set yourself apart from competitors.. Connect with customers everywhere through S.O.S Video Chat, Live Agent Chat, and Service Cloud Einstein in-context support. Ability to discuss these, Solutions with both technical and business community, Collaborate with development team on issues involving designed solution of the data repositories and ETL processes, Bachelors Degree in Computer Science, MIS, or related discipline, with 8+ years of related information systems experience and 4+ years in Salesforce.com deployments and enhancements, Strong background in business process analysis, requirements, and design, as well as data modeling and detailed functional design, Proven ability to handle many diverse projects at once and meet deadlines in fast-paced environment with shifting priorities, Resourceful, self-motivated and able to meet responsibilities with minimal direct supervision, Accountable team player with a constructive attitude, problem-solving and customer service mindset, Excellent team player and able to work with virtual cross-functional teams, Excellent influencing and negotiation skills, Experience with the Salesforce product suite, including: Sales, Service, Community, and Marketing Clouds, as well as the Force.com platform, Ability to work comfortably at all levels within the organization up to the senior management level, Must share a non-branded sample of business process diagrams and requirements documentation at interview, Gathering, developing and analyzing business requirements for solution design on the Salesforce.com platform. Salesforce Service Cloud is priced on a pay-as-you-go basis with four tiers of pricing available, each with more features than the last. Service Cloud comes with a system that aggregates service requests from numerous communications channels into one ticketing system. Learn how to measure and improve it. Scale every service process with automation. Ability to work independently, Experience documenting and analyzing processes, procedures, and/or policies. Search and shortlist Salesforce pros today. Key in lead data, record notes, set up automatic notifications for follow-up, and track pipeline progress. Track Service Agent Performance:Track each individual support agent as well as the team as a whole while having access to service metrics across all support channels. Salesforce Reviews: Read honest reviews from real Salesforce customers. Visit our corporate site (opens in new tab). Customers have a range of preferences when it comes to contacting your business. Get Salesforce from $25 per user/mo (opens in new tab) conditional logic that includes triggers and resulting actions) based on business, technical and legal requirements, Ability to execute conditional logic tests (i.e. Create a Resume in Minutes Wilhelm Wisozk 6481 Chad Drive Houston TX Phone +1 (555) 235 2021 Experience Detroit, MI Mayert LLC Proven track record of delivering on time, on budget, and meeting client commitments Contributes to project discoveries, kickoff, prepare proposals and statements of work following company standards Developed and configured various Custom Reports and Report Folders for different user profiles based on the needs in the organization. Research & develop best in class service solutions. Answer and clarify requirements, Partner with the off-shore development team to communicate business and technical requirements, identify and remove roadblocks, and provide daily guidance, Represent the off-shore development team in discussions with the on-shore teams. Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals. Assist in analysis and reporting of data collected from a variety of sources to produce reports, assessments, and incident briefs on various activities for business groups decision-making, Create Data Flow, Process Flow and Entity Relationship Diagrams for the Data Warehouse, Create I-Learning training materials for the Data Warehouse system to internal users, Collaborate with project managers, business analysts and developers, Present system documentation to the Corporate Business Support Team members. CRM: Salesforce CRM fosters better customer relationships, helping you save money and increase profits. Salesforce provides software solutions to businesses, and Service Cloud is its CRM solution for customer service teams. Salesforce Service Cloud further increases agent efficiency by aggregating all customer service inquiries across multiple communications channels phone, chat, email, social media,. Uncover new trends and turn insight into engaging customer experiences that make your customers happier. Used Lightning Process Builder to automate business process by provided a visual representation. Service Cloud is built on Salesforce Customer 360, giving you a 360-degree view of your customers and enabling you to deliver smarter, faster, and more personalized service. ), Autonomously identify and perform tasks within projects, Ensure that requests from the sales organization are effectively qualified, prioritized and executed, Collaborate as needed with various departments throughout the organization, including sales, marketing, finance, Help business stakeholders prioritize and evaluation business needs, Plan and execute end user training and testing of new features and applications, Elicit requirements using interviews, group facilitation, prototyping, data analysis, business process descriptions, use cases, scenarios, business analysis, and workflow analysis, Perform data analysis and review business rules with the business stakeholders to refine requirements, Translate the business requirements and business rules into source to target data mappings, Compose and maintain business requirements and functional design documents, Compose and maintain data lineage and data dictionary documents based on analysis of data sources, Review business requirements and functional design with data modelers (designers), data developers, and business SMEs to ensure the data needs and business rules are accurately captured, understood and delivered, Review defined physical data models, solution design documents for consistency and traceability to requirements, Support user acceptance testing and manage end to end issue resolution cycle, Communicates with different levels of management regarding information needs. Working as a Salesforce Admin by providing day to day end user training and support for Salesforce.com users. Must maintain sufficient business and technical expertise and be comfortable communicating business and technical requirements, Strong analytical/problem solving experience to deal with complex business problems. Service Cloud Entitlements and Milestones help your team keep track of which cases need immediate attention by defining appropriate service levels and outlining steps within a service process. Experience in translating the customers requirements using SFDC best practices and crafting a solution that support their process and functional requirements. This increases efficiency and results in a smoother customer experience. Sale, Service, Marketing, etc, Experience with Salesforce portals (Communities, Partner, or Customer Portal), Certified Salesforce.com Administrator (ADM-201) or equivalent experience, Strong attention to detail and excellent problem solving skills, Strong systems knowledge, uses technology to scale programs and improve efficiencies, experience defining technical requirements and working with systems resources, Experience identifying and resolving complex issues, will take initiative even under unfamiliar or ambiguous circumstances - solid sense of accountability and sound personal judgment, Advanced Excel skills (VLookups, Pivot Tables, Macros), Knowledge of Agile development practices, particularly sprint planning and assessment, Results-oriented person with a delivery focus, Handles multiple competing priorities in a fast-paced, deadline-driven environment, Experience working with large-scale, complex datasets, 3+ years of business analysis, operations or project management experience, 2+ years of experience in healthcare, preferably Medicaid and Long term services and supports, 2+ years of Salesforce.com hands-on development experience using Apex, Visual Flow, Visual Force and Lightening, Advanced level of proficiency in tracking, trending and reporting on metrics, Experience writing policies and procedures, Properly represent projects in the necessary tracking portals, Manage the resolution of reported bugs in a timely manner, Assist IT Director or other Managers in production of large projects as needed, Knowledge of SDLC process and project management required, Bachelors degree or job-related certification required with advanced degree or additional certification preferred. Resume Builder Create a Resume in Minutes with Professional Resume Templates Create a Resume in Minutes Create a Resume in Minutes Alanna Daniel 35512 Haley View Detroit MI Phone +1 (555) 174 0685 Experience San Francisco, CA Champlin Inc Create a Resume in Minutes Ryley Medhurst 19366 Cruickshank Landing Boston MA Phone +1 (555) 764 2647 Experience Boston, MA Von, Dibbert and Stokes Provide internal and customer support of developed applications Support training/assistance to the Department Staff or other Departments. Faster, smarter customer service starts with a free trial. CRM Software Reviews: Read why thousands continue to choose Salesforce for their CRM needs. Salesforce Developer. So here are a few simply, easy to follow steps to create any Salesforce Consultant resume: 1. Create a Resume in Minutes Albin Ernser 2839 Cummerata Field, Los Angeles, CA +1 (555) 860 0362 Work Experience Senior Salesforce Admin 04/2016 - PRESENT Houston, TX Oracle APEX (App Express) Administers overall setup, configuration and maintenance of the Salesforce.com platform for the various divisions If you are available full time to work on this in the mentioned timings please atch your resume and we can further discuss on the project No switching softwares. Environment: SaleForce.com platform, Data Loader, HTML, Sandbox Data Loading, RUP, UML, Load Runner, MS-Project, MS Visio, Java, MS Office, Windows XP, JIRA. Salesforce Service Cloud a customer relationship management (CRM) platform for customer service and support. This includes risk definition, establishing quality controls, and implementation of end-to-end solutions, 3-5 years of direct consulting experience, Familiarity with enterprise integration tools and extract, transformation and load (ETL) tools, 2 years' experience implementing Salesforce.com, Has hands on experience in several large, global implementations using SalesForce in some of the following areas: SalesForce Sales Cloud, SalesForce Service Cloud, FinancialForce, SalesForce Communities, SalesForce Custom Cloud), Assist Business partners in the creation of business case and benefits analysis to highlight alignment with Business objectives in support of prioritization across the enterprise, Develops and presents documentation supporting project initiatives including project scope, business and functional requirements, Business process and UML diagrams, use cases, training documentation and change management plans in accordance with established service levels and documentation standards, Assist in the delivery of documentation and communications used to demonstrate, train and explain systems and system changes to groups of peers and customers, Present and deliver business and functional requirements to the Salesforce and Zuora technical teams to facilitate solution determination, estimation of level of effort estimates and design, Work with development teams throughout design, development and testing activities and participate in the market launch of software and services, Continuously identifies areas in functional business area (marketing, sales and finance) where improvements can be made to streamline application flow resulting in measurable savings of time, effort and money, Develop and maintain working relationships with a diverse group of business stakeholders (supervisors, managers, directors, etc) in order to gain an in-depth understanding of the company's business processes and objectives to support the prioritization and delivery of demand, Understands technical concepts and communicates to the business in non-technical language, Collaborate with Business, Technical Leaders and PMO in support of the demand management process including request governance models, Bachelor's degree in Business functional area or Information Technology is required, 5+ years experience in business analysis and business process improvement preferably in an Agile environment, 5+ years experience in IT with experience in at least 3 of the following areas: business process analysis, project management, account management, application design and implementation, functional design and business process re-engineering, Professional presence and demeanor in both communication and presentation skills, Solid understanding of Marketing, Sales, and Finance Business processes and industry best practices, Experience with Zuora billing engine strongly preferred, Ability to lead and facilitate discussions and collaborate with business leaders and staff to effectively present information and respond to questions from groups of managers, end users and technical staff, Experience in business case development when presented with requirements from customers and other Analysts, Experience in basic project management control techniques (project work plan, scope control, task dependencies, etc), Experience in conducting customer requirements gathering work sessions and process mapping and translation into appropriate documentation, Must have strong organization and communication (written and oral) skills and the ability to manage time and multiple tasks with minimal direct management, Able to interact and communicate effectively and clearly with all levels of staff and project management in both the business and the technical areas, with the ability to keep discussions at the appropriate level of abstraction, Ability to demonstrate history of positive customer communication and relationship management, Consultative approach to building consensus, Operational and technical experience and understanding, Experience with supporting IT Systems implementations, ITIL and change management methodologies a plus, Ability to travel up to 25% of time during a project implementation, Search and extract data from Salesforce.com relative to our sales pipeline, our lead pipeline or the industries / verticals that we are playing in, Engage with Sales and Marketing to develop actionable plans that increase the success rate of our deal closing, Continuously improve the insights and the learning from what works well and what does not, Be part of the Sales Operations Team that drives adoption and improvement of Salesforce.com across segments and regions. 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