By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. My issue has been resolved. Create a ticket support@wisecars.com (646) 813-0129 +44 20 4571 5774 +33 1 78 96 87 13 +39 049 784 7864 (646) 813-0129 +34 932 71 68 06 +48 12 211 32 51 United States of America 405 El Camino Real, Box 606 Menlo Park, CA 94025 Please note, it is your responsibility to provide all the above-mentioned documents. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). Wisecars employs limited use of cookies for your safety and does not store any personal data. They will do this by keeping some or all of your deposit, and, if necessary, by charging your credit card. What's Wisecars' cancellation policy? Some car rental companies may also require an International Driving Permit if you're renting outside your country of residence. Dear Fernando,Thank you for sharing your booking experience!We're glad everything is going well so far, we hope you pick-up also goes smoothly.Have a nice day!Kind regards,Rachel from Wisecars. He explained to me patiently and clearly. Every panel was scratched or damaged and that was better than the first car they offered me.It had previously been in an accident visible from the door denting.Fox rental Staff in Orlando office were unfriendly and said wise cars insurance was a waste of time and I ended up paying hundreds of pounds more in insurance to get full cover. Wisecars falsely advertised vehicles for rental on their website. Hello!Thank you for sharing your feedback with us!We're glad you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. Please note, all Excess Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the excess fees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. One of our helpful agents will be in contact with you to address the request. Deductible Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. The use of our website signifies your acceptance of these Terms of Service. In all these cases, you will receive no refund of the money you have paid. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. 2023 Wisecars. Cancellation Protection can be purchased only at the time of booking and is not refundable. No charge will be made for amending your booking before the start of your rental. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. In the majority of cases, our rentals include the following: Collision Damage Waiver (CDW), Theft Protection (TP), local taxes and location fees, airport surcharges, road fees and unlimited kilometers. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. You may need an international driving permit (IDP) to drive in some countries. If have any questions about fuel policies or if you want advice on which fuel policies are available by which suppliers, do not hesitate to contact our customer support team. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. Please make sure you return the vehicle to the same rental company from which you collected it. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. Anyone can write a Trustpilot review. In such a case, unless the rental has been canceled in advance, the customer will not be entitled to a refund. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. All rights reserved. Amendments can only be made up to 48 hours before the pick-up time. Wisecars does not store credit card details. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. The Car Rental Company must give its consent to repairs and replacements. Dear Allan,Thank you for sharing your customer service experience with us! If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus non-refundable Cancellation Protection and/or Protection Package. I had rented cars for myself and others through Wisecars many times. You will find the telephone number in the Car Rental Agreement. It might take your bank extra time to settle the amount. We at Wisecars put together a list of the most important information travelers often miss. You will find the telephone number in the Car Rental Agreement. If you haven't started your trip yet, you can change your drop-off time by amending your booking. Mi az a Trustindex? After checking your reservation, I can see that you chose the ''basic'' package, which does not include insurance. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. Contact Wisecars 5214f Diamond Heights Boulevard, San Francisco, CA, 94131, United States Advertiser Disclosure: If you click on one of our links, we may receive a compensation. If you're in the 21 to 25 age range, you will likely have to pay a young driver fee. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. We can accept no further responsibility when there is no out-of-hours service available. Wisecars employs limited use of cookies for your safety and does not store any personal data. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. I booked a rental car in Germany and had a flight get delayed that was going to make me late. Business Profile Wisecars Auto Renting and Leasing Contact Information 5214F Diamond Heights Blvd #351 San Francisco, CA 94131 Visit Website (646) 813-0129 Customer Complaints 76 complaints. 2023 Wisecars. You will see the full list of inclusions available for your rental on Wisecars website when booking the car and you can also find it on your rental documentation. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. Dear Paul,Thank you for contacting us! We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. Wisecars does not accept responsibility and shall not be held liable for any loss, damage or changes to your plans caused by flight delays or cancellations. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Your voucher is normally issued 48 hours before the pick-up time. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. Some car rental companies offer the Meet and Greet service at airports (meaning they do not have a counter at the airport and will deliver the car to the airport for the customer). Please note, we only delete personal data on the request of the individual. So you can bag the best deal with total flexibility to change your plans if you need to. Hello!Thank you for sharing your experience with us.We're really happy to hear we could resolve your issue, we're here for you at any time!Have a nice day.Kind regards,Rachel from Wisecars. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. That should not even be separate. Your voucher will clearly state the address of your vehicle supplier. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. 45 reviews for Wisecars, 2.3 stars: 'This company is a straight scam. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. See the full list of exclusions under section Deductible Protection Products will not cover. We will send you your rental voucher 48 hours before your pick-up time. Honestly, never use third-party companies to rent a car. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. What's Wisecars' cancellation policy? Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. available for purchase from the car rental company, or. Yes. Some Car Rental Companies in some rental countries may also require an International Driving Permit. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorization and payment. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. After making a scene, they finally gave us the cheapest and worst maintained car they had and refused to reimburse the difference. It was very easy to make reservation and booked a rental car in a few minutes. Garantljuk, hogy minden rtkels vals. Access to and use of these images is restricted by terms and conditions of a separate license agreement. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an acceptable credit card for the security deposit. The rules that apply to the main driver also apply to any additional drivers. You will be given the car with a full tank of fuel and asked to return it with a full tank of fuel. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . We do not delete personal data on the request of a third party. Wisecars tip Always check if the fuel level is the same on the rental car as it is on the rental agreement before you leave the rental office. Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. When picking up the car, every driver must present their licence. If you want to add someone as an additional driver, they will need to be with you when you go to pick up your car. Dear Steve,Thank you for leaving us your feedback!We're glad to hear that the booking process was easy for you. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. When you rent a car, you will usually need excess coverage. Just scroll down to the bottom of this page and create a support ticket.
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