Kind regards, Lorraine BruleGlobal Customer Service at Regus. Regus appears unwilling to make these same accommodations. If youd value having further assistance, please send your contact details to me at sandra.melody@regus.com. This sub is not for advertisements! I cannot wait to advise every person that I can against engaging with this organization. See real-time availability and secure your desk or office on the day or on the move. please give me my refund. Hi Andrew, at least on my Regus account I am not required to have card details entered. Here are the steps Hannah took to get out of her Regus contract: I can imagine that this is the question that anyone who is not a lawyer could ask themselves first. My review may get lost in the mix because there are an abundance of negative reviews about Regus and justifiably so. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. Hi Latasha, If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. Dont know how many days youll need? Also, DragonPass retains access to Plaza Premium lounges globally, which were removed from the Priority Pass lounge portfolio from mid-2021. Global Customer Service at Regus. If you are able to legally terminate your Regus contract which you do, for example, when you hire Veeto to handle your Regus case you only need to keep your Regus office that is useful to you. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I had an error with their billing department which was 100% their fault. As a result, your current term will end on 31st December 2022. Regus received the letter and allowed me to cancel my agreement with them! The temperatures in our office are 31 degrees and up everyday for the last few months. 8hpII@z'$,m` "Q`SA1130;vM(Rgf|&39L 10 *e`b`w 9@ ` Thank you for your consideration. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. To my horror, the contract sent was being auto renewed without my consent. - We will send Regus a legal demand letter giving Regus a few weeks to resolve your complaint as demanded. If you would like to cancel your Member Benefits, please enter your email address and we will send you an email immediately with instructions. 0 Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. Best, Lorraine Brule Global Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. We found a responsible person where we inform her about the problem. However, it is not right for you to post a review anonymously with inappropriate words on this platform without giving us a chance to help you. Account Number: [protected] An agreement is a formal business commitment; it should be honored and ended online according to its notice period. However, we will ask you to go through some security steps as part of our fraud-prevention policy. If you could please email me at Michelle.spire@regus.com with your company details Ill ensure you are contacted as a matter of urgency. Kind regards, Book on the day or in advance via the app. Its an automated process. You can join DragonPass without paying for a membership plan and then buy passes before you fly for individual lounges when you need them. We are a seasonal business and up until this year it worked for us. Our billing periods align to calendar months so your first invoice will be billed pro rata from your start date to the end of the month. She basically copied and pasted the same response she has given to other customers about the terms and agreement. Dont believe them they are massive frauds. You'll motivate your team to create a great working environment to ensure customer satisfaction and retention. Does anyone know how to get the GBP payment back? They will respond to your inquiry as soon as possible. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. A fixed term agreement is fixed for the term outlined in it; this is not us locking you in, this is how agreements work. Your email address will not be published. Assistant Global Customer Service at Regus. Thank you for setting up this process for me. Sometimes they don't see my payments and kick me out of the system. Unacceptable billing practices. Michelle Spire Membership: 2.3.1. I have now joined acquire and Regus. This company has the worst customer service I have ever experience in my life. However, we have confirmed your virtual office agreement and initial payments via the purchase confirmation and payment notification emails. I would be happy to look into your specific circumstances of your case but havent been able to identify your account. Just terrible management at Regus. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. I look forward to receiving more information from you. This company is intentionally misleading customers to keep them in contracts. Global Customer Service at Regus. Welcome. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. On the other hand, this lease does not prevent Regus from suing the member unless it stops terminating the agreement by not making the agreed payments. is written with the sole intention of informing an institution, a service provider, or a vendor that the sender of the letter is not happy with the services, subscription or membership and would like to withdraw his or her name. Our account helpdesk team are always available to support our customers with payment, billing and account-related questions. Furthermore, it's our goal to make this an efficient yet very simple process. A member of our team will get back to you as soon as we have the details. We also ensure all reviews are published without moderation. They would not remove the items that I didn't want. He stumbled across the world of points and premium travel in 2015 and hasnt looked back since. Does your user agreement specify proper reasons to cancel? Regus will convert your monthly sign up to a 6 month contract using small print in an email. Absolutely unacceptable behavior. The part that upsets me, is that we signed a contract for what we were to pay. I contacted Regus immediately to explain the situation and cancel my service. What the heck? Hard revenue focused. If you sign up on monthly then it should remain on a monthly plan. You fuzzed-out the membership number, but not the QR code (Which can be read to get the complete number). If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. you pay $100 for membership for your first five months. I have received a GBP14.75 charge after registration. Also they thretaten u with debt collector and give all ur personal data for them. I further replied that the copies of the renewal email she sent me (which was in French, not in English) I clearly speak English mentioned months not years. A Regus member`s ability to benefit from membership is compromised when Regus rents the same space to too many people. You can only revoke a membership attached to an active class. Build your presence fast, anywhere in the world. Our invoices are due on the payment date that is displayed on them. We understand that you'd have appreciated greater notice. For example, if someone rents $500 a month, that`s $1,500 more, or 25% more when the person was probably budgeting for office space. the agent helping me sent an email saying i need to come up with a good reason for them to cancel it. Have anyone walk away from regus hidden automatic renewal. If you need any support, please feel free to contact me at michelle.spire@regus.com with your account details. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. THEY ADDED ON RANDOM OTHER CHARGES TO MY INVOICES, SO MUCH SO I HAD TO CANCEL MY DIRECT DEBIT - YOU HAVE BEEN WARNED. Not sure if I can change the currency in the app. In the next paragraph, you should ask the authority for confirmation of cancellation. If you are able to travel in the near future, wed also recommend you look at buying single-entry lounge passes initially, rather than signing up for a membership. You have a business to run and our objective is to partner with you to help you grow even further. You don't need enemies if you have Regus, they will threaten you "suspend services at the drop of a hat. One such way weve used before, is going through the Gourmet Society x DragonPass portal. In a minute, I`ll illustrate this by showing you what specific actions Hannah took and what result she got (spoiler: she won!). Chargeback invoices were billed to you due to the cancellation of valid initial payments from your end. They added an extra 1000 on top of their usual restoration services for an office that had normal wear and tear for 2 years use. I would love the opportunity to help further but havent been able to identify your account. The activation fee is actually on the front page close to the box you signed confirming that you had read and accepted the agreement and is explicitly detailed. Passes purchased in this way are non-transferable and not changeable. Upon receiving your comments, I immediately checked with your centre manager and they confirmed that they have contacted you with a resolution. I am sorry if you feel this way. You will regret signing with Regus. {Name of the recipient} Hannah in California Please go to www.regus.com/feedback and click the I want to report a problem button. So, I don't think there won't be an issue with it. If you join us with a lounge membership, you will have unlimited access to any of our business lounges whenever you choose. Required fields are marked *. Benefit from a respected business address and work wherever you need to while staying connected, as we take care of handling your mail, and if you choose, answering your calls. I can see those individual prices, but can you expand on how you would join DragonPass for free? They will email you a confirmation of termination and then charge you again. If you had paid the remaining contract value in full, as you state, your account would not have been sent to a debt collection agency so I would love the opportunity to investigate further but havent been able to identify your account. What steps can we take to get out of this contract and prevent them from suing us for the rental? from: 0 per person, full month 0 per person, 5 days a month 0 per person, 10 days a month Enquire now Buy now The perks of a coworking membership. We will then confirm your payment date and amount. Our team is ready to answer your questions. due to insufficient funds. I understand and appreciate that youre disappointed, and would really like to help. Some of the staff that work the front offices are nice but the good ones leave quickly. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Then makes an excuse! Regards, this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. Your days must be used within the month they are allocated. Or you can upgrade at any time. * All prices quoted are valid at the time of application, based on 24-month contracts. As far as the payment is concerned, it has been made in full. This will ensure the agreement ends at the end of the agreed term and will not renew further. I believe you must provide a 3-month notice (read your agreement). After several attempts back and forth- the contract doesn't stand and they are going to deduct a higher amount. hb```a`` It`s dirty, and there`s no legitimate reason for it, except that Regus treats people for everything they can while they try to leave. We have received good reviews about our website and online app which allows our customers to purchase our products and access their accounts on the go. We will be suing Regus for their dishonest practices, complete negligence, and breach of contract. I have had no regrets having my office here and am committed to staying with them. I wish you all the best for all your future endeavors. This is not the case. Questions and answers about starting, owning, and growing a small business only. Best wishes, I have included section 2.4 here because what seems to me to be an absurd possibility for Hannah given the blow 3 described above. We have a team of specialists available 24/7 to help you find the best solution for your business. Your local team are always your first point of contact. think about how low this company is. As far as the payment is concerned, it has been made in full. Again, I am an extremely low-maintenance individual that wanted to rent an office for four weeks. Please email me at lorraine.brule@regus.com with your company name and details. The pandemic should not effect anyone in the medical field with the use of masks and vaccinations. This is held for seven days only as a fraud-prevention measure. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. How many days access a month do I get with my membership? They will ignore your requests and continue to bill you. I have been charged for restoration fees even though the office was not restored at the time of my move in. However I am looking at the Regus membership and it appears the annual fee is waived for the first year, after that there is an annual fee to pay to Regus is this correct? From,Davis Patrick546 Sociosqu Rd.Bethlehem Utah 4533(939) 343-4534, To,Joan Romero45345 Lacinia AvenueIdaho Falls Ohio 19253. This does not affect customers who have a permanent space as these are reserved specifically for them. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. If you don't request the refund, they keep it. Kind regards, Point Hacks is published by Point Hacks Australia Pty Ltd (ACN 622 987 160), a corporate authorised credit representative (Number: 504786) of MSC Advisory Pty Ltd ACN 607 459 441 (Australian Credit License: 480649), Search for participating airport lounges and eateries here . Customer service left me on hold until the company closed then hung up the phone. I have immediately escalated your comments to the relevant teams and it has been confirmed that the issues have been resolved. As you did not process this correctly, the agreement continued an additional month. They automatically renew your lease without your consent and when u want to leave, they wont return ur deposits. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! That contract is illegal because i didnt sign for another year extension, it was theirs but they sneakily lengthen my contract wihout my approval. Neither document indicates that there is no opportunity to terminate for an entire year. Regus customer services ranks as one of the worst I have ever experienced in my professional or personal lives. Trustpilot is assessing this review in accordance with our flagging process. I cannot stress enough the lack of professionalism and poor service. A membership cancellation letter is written with the sole intention of informing an institution, a service provider, or a vendor that the sender of the letter is not happy with the services, subscription or membership and would like to withdraw his or her name. This company is completely disorganized, and crooked. Article 2.4 states that Regus may, in its sole discretion, determine whether the conduct of a member is incompatible with normal desktop use. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. Kind regards, This company responds to reviews on average within 3 days. Assistant Global Customer Service at Regus. Today Sandra replied to my messages on both message boards and via email. Kind regards, I am bound to cancel due to an unavoidable circumstance, and I might not be available to participate in any activity organized by the club in the future. Here is a simple format for writing this letter , To, No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I stayed with regus for a few years, everything is good despite the high price until I decided to cancel But once you are in the system - you can't do anything. Have a question or issue with your current products and services? Don't be fooled by that. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. I refused to pay for a service that their system just added to my account until this issue was resolved. Cookies Policy Were clear about this from day one. You can change your membership when its time to renew - just let us know. For this reason, a Regus member probably doesn`t expect them to be able to get what they pay if they decide to sign a contract with Regus for office space. If you are a business looking for an office to rent, please do not be fooled by the low upfront pricing, this organization is incompetent, greedy, toxic and should be stayed away from. But what`s hard to find is someone who has actually figured out how to do something about it how to get out of an unwanted Regus contract. Hi, is anyone aware if this is still valid and if any issues occurred? Find workspace. With such a contract, it is likely that most people who have problems with Regus will give up before they even try to break their lease because they assume the bridge is stacked against them. Companies like this should be ashamed of themselves that they have manipulate consumers into doing business with them. Update: a big thanks to the Luton branch who actually decided to look into my account further. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. Wow, Hi Jane, I wonder if its to verify the card or if they are pre-charging me for the first lounge entry. %%EOF This is for your convenience and in order to avoid any unwanted interruptions in service. 2.3.2. However, we also have a business to run and cannot cancel signed agreements. No customer service, no support, hang up phonecalls,, no email reaction So if people are talking about terminating a contract, breaking a contract, or withdrawing from a contract if they have a legitimate reason like Hannah because the service provider didn`t provide the service as agreed, it`s likely that they can legally break the contract in question. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Brandon is the Senior Content Writer (Loyalty) at Point Hacks. The agreement is fixes for a year but circumstances have changed and I have explained that the rent cost will . Michelle Spire Prices range from $249 a month for 5 days up to $599 a month for unlimited access. Regus Online Account. We have since cancelled that card and the bank has told us that it will stop all attempts on its part if it tries to take more. According to the contract terms, the last date of my membership with you is on {the date}. We are in the middle of a pandemic in which both our economy and our way of life have changed, and corporations everywhere have had to make unexpected accommodations. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. Thanks for your services, we will make sure we don't recommend you and take our business else where. Our invoices are payable no later than on the 15th day of the month. Assistant Global Customer Service at Regus, They actually shut down a location in Chicago and gave everyone 2 days notice to move to one of their other locations. This will returned to you after seven days unless you visit a lounge and we are unable to charge your registered payment card, e.g. Once we established how the Regus billing system is probably supposed to work, we tackled the question about canceling the Regus contract immediately. Our customers satisfaction is our priority. I would love the opportunity to help further but havent been able to identify your account. It then states that you must provide this written notice at least three months before that end date. It won't go in any direction! The process is anything but"efficient, ""simple, "or even clear. Hope this helps clarify contacts and lack there of and proper notification is still in effect and not excusable by claiming the pandemic. I look forward to receiving more information from you. After being in my new office they are increasing rent by 8.7%. And, therefore continuing the membership is not possible anymore. So, I would like to request you to cancel my membership with you kindly. All of our templates are completely free to use and are designed to save you time and hassle. This will surely increase the credibility of your complaint. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. Assistant Global Customer Service at Regus. French has been your invoice and communication language since day one but Ive just updated it to English for you. Give your team a place to focus, thrive, and grow, while we take care of all the details. I hope youll continue to serve more and more people and make their life happy and prosperous. "If you don't cancel my account and refund my money, I will drive to your location, and we can talk about this in person". "To date, no one has communicated the process to me correctly, or at all, so I didn't get to experience the"great care"that he is referring to. Has anyone successfully gotten out of a lease with regus? You are also welcome to discuss these situations directly with the line manager of your local community team, who is in touch with you. Note that the reason Hannah wanted to get out of her Regus contract prematurely was because her company was suffering from the fact that Regus wasn`t able to give her what she had paid for exactly why we imagined that most people who had had bad experiences with Regus had done so. GO LITERALLY ANYWHERE ELSE. Why have me sign a contract if you aren't going to keep your word? Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. At Regus, the maintenance of our facilities is very important and we can assure you of our highest standards. This has resulted in our staff not coming into work because of unfavourable working conditions. What actually are you reasons? Thank you,Lorraine BruleGlobal Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. How to stop regus from harassing me? Hi Cami, Im sorry that you feel this way. They have absolutely no live customer service representative who you can discuss your billing issue with and if you try and cancel, they demand the remainder payment length of your contract. It is clean and smart and well organised. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). Hi Frank, Im sorry that you feel this way. %PDF-1.6 % At the end of your contract, they will automatically renew you without a signature and without consent. I look forward to receiving more information from you. The document that you signed gives clear instructions on how to end an agreement; I am sorry if these terms came as a surprise and if you werent aware of this functionality Your local Community Manager will remain the key contact person in this matter and please reach out to them for further assistance.Best regards, Lorraine BruleGlobal Customer Services at Regus. It then states that you must provide this written notice at least three months before that end date. We ask all our customers to add an automated payment method to their account. This article was previously written by Matt Moffit. And, as I am moving to another state, it won't be possible for me to continue with the same. You can start your agreement on any day of the month. This is absolutely the wrong advice, but I've done it in the past and gotten them to do what I want. If you would like further clarification about your renewal, have any specific billing or payment concerns please email me directly at michelle.spire@regus.com with your account details and Ill ensure a member of the team contacts you. Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the following month. Save my name, email, and website in this browser for the next time I comment. And again, there is simply no legitimate reason for this. All agreements end on the last day of a calendar month. Meet in any city. Assistant Global Customer Service at Regus. Perhaps you can try removing your card details in the Account > Payment Methods section to avoid getting charged after a year (if that fee does indeed exist). These days, DragonPass focuses on annual lounge memberships which are almost identical to Priority Pass. You can cancel your membership at any time by completing a Cancellation Request form at your home studio or providing another form of written cancellation request by mail, email, or other method delivered to the address or email address listed at the top of your Membership Agreement. As a Community Sales Manager, you'll be responsible for the smooth running of your Regus centre while finding ways to increase sales and revenue, helping more and more people enjoy the benefits of flexible working. Global Customer Service at Regus. Kiran, the second customer service person wrote (12/26/21),"We take renewals very seriously and great care in communicating how the process works. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. Turned up at 450 Bath Road, Heathrow. Our membership options give you the flexibility to choose how, when, and where you work. My name is Davis Patrick, and please consider this letter as official notice for the cancellation of my membership with your gym. No refund/credit if less than 10 days. Im sorry if you felt the need to escalate this. I signed a virtual office agreement only 2 days ago and after finding out i will have to pay 2 months in advance. If so I might cancel my Regus ASAP as to not forget. Kind regards, Looking forward to getting your confirmation receipt. Sandra Melody Copyright 2023 Community Evangelical Church. I really thought that this company would be a good option for expanding our business. Man, that would be dirty. Lorraine Brule We hold a pre-authorisation charge of GBP14.75 on all new registrations. Try ipostal1.
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