We hope to reschedule these eventsat a later date. Payslips. There are no emergency or urgent repairs outstanding at this point in time. Some of these repairs need to be inspected before the repair can be done. We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. Read more about the Housing Capital Investment Programme. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. VAT no 918 5617 01H Bauer Publishing are authorised and regulated for credit broking by the FCA (Ref No: 845898). London To access this support or speak to an advisor, contact Business Gateshead today. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. Our employees and contractors carrying out work will show you an identity card. However, the contractor will not ask you for any money when they call. Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. Youll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. Request a FREE property inspection to find out how much your claim is worth. Our business support events remain cancelled for now. You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. Copyright Andy T - 2021. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. To register with My Housing Account, select 'my account' at the top of the Council homepage. %PDF-1.5 In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. Thank you so much. The department is on the lookout for more callhandlers and building technicians. We will first make sure that it is our responsibility to do the repair. Repairs update You can now report your non-emergency repairs. Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. If so, please keep reading as youre just what were looking for! Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. 0191 433 3174. housingadvice@gateshead.gov.uk. I have got this complaint, they monitor it and see it through to the end. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. Thursday 26th January 2023. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. Work to the outside of your home may not need an appointment. <> Our business support events remain cancelled for now. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. You can create a free account to post activities, services and promote organisation working in Gateshead. Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. A public consultation on the future of Gateshead Council's Leisure Services has commenced. You should report any damage to your local housing office. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. Internal deterioration such as damage to carpet, walls etc. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. Wednesday 2nd November 2022. Do you want to work with us in helping to create spaces that are great to work and/or live in? You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. Some of these jobs need to be inspected before the contractor can start the work. As part of our commitment to quality services, we aim to provide a reliable and quick repair service. <> If you have suffered damage to your personal belongings as a result of the inaction of your landlord or local authority, you may wish to consider making a compensation claim. Gateshead Council. All rights reserved. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. Well help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year, Youll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme, You will receive a generous mileage allowance when using your vehicle for work purposes. E6 2JA. You have the chance to buy up to 10 additional holidays per year. Background 2. endobj Visit directory. 182-184 High Street For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. You can also report a repair by informing any employee of the council's housing teamif they visit you at home, or are on your estate. If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. We do still have about 45% of the backlog outstanding but the key areas have been addressed.. These are repairs which need quick attention and don't need an inspection first. We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. We hope to reschedule these events at a later date. Repairs & Voids. The amount of compensation you receive will depend on the severity of the illness and how long it lasted. Failure to do so could give you grounds to make a council house disrepair claim against them. Gateshead Council aims to complete the backlog by late March next year. "The garages at Leam Lane had already been condemned, and we were working towards . These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. The contractors are currently repairing seven properties a week. Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. If you continue to miss appointments for repair work you may be charged. The call-out team will make the property safe and arrange to come back the next working day to finish the repair. https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. You can also claim compensation for the damage that has been caused during repair work. Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . Please continue to be patient, as we are experiencing a high volume of phone calls. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. Cabinet met this week to determine the future of Gateshead Council's Leisure Services . 1 0 obj The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. Any resident with My Housing Account can access this service. Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just dont want to miss. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. % A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. Failing to do so may result in compensatory damages being awarded to tenants for injuries caused by the council/associations actions or inaction. For further information please contact the Involvement Team by: Civic Centre My flat was repaired in time for my childs birth and I received rent refunds and compensation. The panel decides which services they review based on various criteria. If your repair can't wait until the programme we will carry it out within the normal timescales. <>>> Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". View details of your former and current tenancies including rent statements and repair. These include re-fixing toilet seats and repairing minor leaks. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. We have guidelines on how long different repairs should take. These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". What are the costs and charges at Watergate Court. If you experience any difficulties using this service, please email housingenquiries@gateshead.gov.uk. about Our Customer Scrutiny Panel needs you! People really are our greatest asset at Gateshead Council, and we value every employee. disrepair claim against your local council, housing disrepair claim for the repair of your property, North West Leicestershire District Council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". You can also include claims for loss of earnings and care costs if necessary. The report found the repair centre's ability to handle calls was deemed 'critically low'. Complain to the housing ombudsman The housing ombudsman is a free and independent service. We would not replace all items, only the ones that are required. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. The report stated it took council contractors a number of attempts before a full roof repair was completed three years after it was reported. Wherever possible we will place the order immediately. We will tell you in advance when any work like this will happen. <>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. She added: "Someone has got to own it. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. This is known as the Right to Repair scheme. Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. Gateshead Council Civic Centre Regent Street Gateshead NE8 1HH emmablackwell@gateshead.gov.uk Phone: 0191 433 2700 Hartlepool Contact: Jane Young, Acting Head of Service Windsor Offices. If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. Check the spelling of the procedure, check that the execute privilege has been granted to the caller and check the configured security.requestValidationFunction function. Connected Voice are collating information about support across Newcastle and Gateshead. We will pay compensation for damage which is our fault or our contractors' fault. stream 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001. Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. Clothes and material items Any clothing or other material items such as curtains, bedding etc that may have been spoilt due to damp conditions in the home or mould growth for example may be claimed for. The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. Were delighted that you want to come and work with us. We encourage our people to think differently, do the right thing and be innovative. We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. This covers things like outside painting, replacement windows and annual gas servicing. If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. Your duties will include leading on the management of employee performance and other related issues within HR guidance and legislation, effectively managing and monitoring dedicated budgets to provide best value for money and the optimum possible level of service, leading on the management of subcontractors used within the service in terms of performance and other related issues, and leading on health and safety management to ensure compliance with current legislation, specifications, and codes of practice. endobj For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. 0191 433 5353Text: 'ENQ' and your message to 07943 115 156.housingoffice@gateshead.gov.uk, Homelessness freephone number:0800 953 7112, 9am to 5pm, Monday toThursday and 8.45am to 4.30pm on Friday, 6pm to8am weekdays, 24 hours on weekends, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. Some work to your home is done as part of a planned maintenance or investment programme. Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. Our housing offices are currently closed to the public. It is also possible to claim for any damage that may have been caused during repair works. If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. This is commonly known as filing a compensation claim for despair against a housing association landlord. If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. To keep up to date, why not follow us. And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk Gateshead, England. : 50K - 53K. Reporting repairs Home. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. I have to tell you, this week I have had four complaints that have been going on for two years. Please ask your Neighbourhood Housing Team for details. 3 0 obj The council is responsible for most repairs to your home. The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. Council tenants can also be offered evening appointments for repairs from 4:30pm. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University. Gateshead Make sure you get in touch with a legal professional to find out more and start the process of claiming the compensation you deserve. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. endobj Call us on 0333 050 8887 to start the process or fill in the form. Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening.
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