Securely, reliably, and optimally connect applications in the cloud and at the edge to deliver unique experiences. The implementation of SAN certificates depends upon your server arrangement. Build, run, secure, and manage all of your apps across any cloud with application modernization solutions and guidance from VMware. Set Password for the certificates when prompted. Consider a scenario where you have multiple data centers for disaster recovery purposes. Once all the old components are uninstalled, the A. The Certificate screen displays. If the initial prerequisite check comes back with all components passing, select, When prompted to run the Resource Pack that loads all available device profiles onto the Workspace ONE Assist system, leave the, On the primary server, execute the Remote Management Certificate Generator utility, generate a T10 certificate, and run the certificate seeding script on the Airwatch database. Close the MMC console. Locate all services that are labeled Aetherpal. Both active and passive Assist servers share a common set of SQL databases for Assist. These two installs work together with Workspace ONE UEM to make it easy to use the console as the starting point for each support session. ** In this scenario, multiple organization groups within Workspace ONE UEM (on-premises or SaaS) communicate to a single Shared SaaS build of Workspace ONE Assist. If using DNS, set up the DNS entries prior to installation. Run the Remote Management Certificate Generator which is included in the installer package. The installer reads from the install.config file, applying all the original configurations it finds to the options screens, including SQL server details, user names, Tenant FQDN, certificates, database configurations, and many other configurations. Easily enable dozens of access policy combinations that leverage Workspace ONE device enrollment, network and SSO policies, automated device remediation and 3rd party information. The last step is to run the resource pack which consists of configuration files for hundreds of different devices. If the Workspace ONE console admin establishes the connection to CAP server 2 on control plane 2, CP 2 handles the device session. The Workspace ONE Assist server can now communicate with Workspace ONE UEM. It is simple to integrate a SaaS build of Workspace ONE Assist to your on-prem Workspace ONE UEM build. To address persistence, you must configure the load balancer to use IP or SSL session persistence. SSL passthrough is required for all server configurations on the load balancer. Together with our partners, VMware is building the new multi-cloud ecosystem positioned to become essential to our customers. The certificate generator is called RemoteManagementCertificateGenerator 22.03. By default, if 'Auto Generated' check box is enabled, the installer assigns a random user name to be created locally on the server. You can select one or more device profiles from the list or you can select the Select All check box to initiate a full importation of all available device profiles. Launch Workspace ONE Intelligence In the Workspace ONE UEM Console: Click Monitor. Enter in the FQDN, which must be the same as the FQDN assigned for portal services. Find assets to help you develop an adoption strategy that engages employees through careful messaging, education, and promotion. The default is 80 but you can enter an alternate port number, such as 8080. The database handles system and tenant configuration, operations, and logging such as the accrual of historical device enrollment data. When the Assist application is functioning, the user and device session are handled entirely by either control plane environment. To install missing prerequisite components, select the. Select the database account authentication. In this example, we have two Workspace ONE Assist all-in-one servers installed in Site 1 (s1assist1, s1assist2) and two servers in Site 2 (s2assist1, s2assist2). ; Search for Workspace One in the list, if you don't find Workspace One in the list then, search for custom and . After the installer performs the prerequisites check, a summary report displays. 2. However, the resource pack must run in the background. This task binds the SSL certificate. Run this script against the. The Core/Application servers are load-balanced in HA multiple server deployments, just like the portal servers. This discovery can be done using an IP address of the Core/Application server or the DNS entries that point to the Core/Application server. For example, Italian would be IT. With thousands of partners worldwide, we are positioned to help customers scale their business, drive innovation and transform their customer experience. This text is the SQL script to run against the Workspace ONE UEM Database. Workspace ONE Intelligent Hub and the platform-specific Workspace ONE Assist app must be installed on all devices. Session Recording and Screen Draw Easily record sessions for training or escalation purposes. By default, the setting is All Unassigned to activate all interfaces/IPs. After installing the Workspace ONE Assist server and all its components, configure the UEM console to communicate with the Workspace ONE Assist server. The typical deployment scenarios are summarized in this section. Advanced (Custom) Installation of Workspace ONE Assist. Invite additional support reps or product experts to join a remote session to assist with complex issues. Run enterprise apps and platform services at scale across public and telco clouds, data centers and edge environments. All certificates and the install.config file remain the same. Any missing installation paramaters are indicated in the report. provided in Migrate Assist versions earlier to 20.11. The Load Balancer passes all traffic to the active server. If you have not used the WBC portal yet and have not reset your default password, the Resource Pack Utility prompts you at this point to reset the password. Click Intelligence. Deliver security and networking as a built-in distributed service across users, apps, devices, and workloads in any cloud. One server is the CAP server where Core, Application, and Portal components are installed. Assist for Horizon is a real-time remote employee support solution that enables IT and help desk staff to remotely support employees with virtual desktop tasks and issues. A Load Balancer manages network traffic to the active Assist server. Leave this check box selected. Next, you can start setting up the Hub Services for your organization. The T10 interface provides, The T10 interface can also start a remote support session using the. Install IIS components on Core/Application and the Portal servers and upgrade .NET Framework to version 4.7.2. on all the servers. This task updates the Thumbprint with AdminWebPortal. The default is 80. Integrated Password-less Authentication and Single Sign-On Perform the following steps to install Workspace ONE Assist services on the Core, Application, and Portal (CAP) Server. The OG you select must be a customer type, it cannot be of any other type including global, partner, container, and so on. The Server Name field indicates the server hostname of the primary server where you installed the Assist software. All the spaces in between the number/letter pairs have been removed. Learn why enterprises find multi-cloud strategies critical for success. The admin joins the session Enable IT and help desk staff to remotely support employees with device tasks and issues, directly from the Workspace ONE console. Explore how VMware can help solve an IT team's most pressing digital workspace challenges. Also, the SSL certificate secures the connection to the Connection Proctor on port 8443 (or port 443 when the Connection Proctor (CP) Service runs on a separate server). This certificate and password is the same one you originally generated in Step 8 of Generate the Workspace ONE Assist T10 API Certificate. You only need to follow these steps to bind the SSL certificate if you are manually renewing an expired SSL certificate in between Workspace ONE Assist installations or upgrades. Become a desktop virtualization hero with our curated activity path. Find all of TechZone's available downloadable content here. Enter port 8443, which is the default port for CP services. Configure Workspace ONE UEM Console with Assist On-Premises, Generate the Workspace ONE Assist T10 API Certificate, Integrate Deployment Model, On-Prem UEM With SaaS Assist, Create the Remote Management CN from the Workspace ONE UEM Database, Configure the Workspace ONE UEM console with Assist On-Premises. Use of DNS Server is OPTIONAL. To finalize the failover registration, both the active and passive Workspace ONE Assist all-in-one servers must have the following Windows Services restarted: Alternatively, you can keep your passive server powered off while your active server is online. Meanwhile, for each of the 2 CP servers, TLS/SSL traffic terminates at the connection proctor, and therefore, you must have 2 FQDNs defined in the SAN certificate, for instance, "rmstage01.awmdm.com' and "rmstage02.awmdm.com'. Scheduled - Workspace ONE Assist team has scheduled a maintenance activity to upgrade the Assist version from 22.04 to 22.10. Repeat this entire task for each additional. Get to know and understand the Anywhere Workspace solution. After the reboot, relaunch the installer. Run the database installation by itself even if you are installing other services on the same server. Locating Workspace ONE license information in Customer Connect, Integrate Deployment Model, On-Prem UEM With SaaS Assist, Troubleshooting, Modify Database Record for Multi-Node Configuration, The T10 interface uses Representational State Transfer (REST) communication with a JavaScript Object Notation (JSON) payload. The default is 443 but you can enter your preferred port number. If SQL Server Authentication was used, type in the username that is used to authenticate against the SQL server. With more employees working remote, its critical organizations are able to remotely support the corporate-owned and BYO devices knowledge workers rely on to be productive. The use of DNS Server is OPTIONAL. For example,https://yourdomain.com/AdminWebPortal/login.aspx. Workspace ONE Intelligent Hub is the app you use to register your device for access to resources within your organization. If these endpoints are not responding in a timely manner, the load balancer can demote the currently active server and promote the currently passive server to ensure remote management capabilities are online. Locate the certid Parameter Name and notice that the Parameter Value is now editable. Operationalize consistent security and networking across apps, users, and entities with transparency built into our tools. Upon clicking the Edit icon, you might need to search for certid once again. With Workspace ONE Assist, you have full control over your privacy. This is the T10 Certificate pair file that contains two major certificates that helps. Create the Workspace ONE Access Database In this procedure, you create the database in Site 1 and make a backup. In each availability zone, there are two security zones, public and private. Customize your Workspace ONE and Horizon adoption communications using our templates as a starting point. The Workspace ONE Assist server has been upgraded. 91% of executives are looking to improve consistency across [their] public cloud environments.". Procure and install an SSL/TLS certificate that matches with the FQDN assigned to the Assist system. Manage to outcomes not tasks with intelligent compliance, workflow and performance management. To install the secondary server, copy the install.config file from the primary server to the secondary server to the same corresponding location. The name, IP address, or connection string configured for the database server. Defines from which internal IP addresses the connection proctor can be reached. Workspace ONE Access, formerly known as Identity Manager, is a powerful tool. Workspace ONE Assist Maintenance Window on Canada-Prod (RMCA01.AWMDM.COM): Start: Monday, October 31st, 2022, 1:00AM EDT. Migrating your on-prem installation of Workspace ONE Assist to a SaaS environment takes place seemlessly without having to uninstall and reinstall the Assist agent on the devices. During the upgrade, the Installing Database process displays "Error Message: DBAlreadyExists". The Workspace ONE Assist client provides support tools to facilitate troubleshooting and remotely controlling end-user devices. If you've already run the installer and setup the database, I would recommend setting up your Workspace ONE Assist integration in the Workspace ONE UEM console which allows your administrators in UEM to launch remote management sessions with Assist without using separate credentials: 09-11-2020 07:54 AM. Before starting Assist installation, ensure the following pre-requisites have been completed on the servers where Assist services are installed: To change the status of services in the Admin Web Portal: To set the services to inactive on the primary server: The Advanced (Custom) method of installing the. Import Device Profiles with Resource Pack Utility. They are designed to have something for people of every experience level. The install.config is located in the Workspace ONE Assist temporary installation directory where the installer is placed. Click the View All button for the full list. The Standard (Basic) method for installing Workspace ONE Assist in an on-premises environment involves the use of all-in-one single servers. Horizon Cloud on Microsoft Azure Activity Path. Define the language (for example, for Italy, use IT). The default is 443 in multiple server environments but you can enter your preferred port number. These servers are the Portal server and Connection Proctor server. Select either Windows Authentication to authenticate to SQL Server as current Windows user OR select SQL Server Authentication to select a SQL server account, such as SA. Get introduced to our content types, tools, and capabilities. The HTTP port indicates the port number you entered in instruction 3. Workspace ONE Assist CAP Servers contain Core Services, Application Services, and Portal Services. Start here to understand the basics of the award-winning product suite. Workspace ONE Assist uses multiple components to facilitate the communication between admins and end-user devices. These environments are active-passive environments. To create the database and login user: Log in to Microsoft SQL Server Management Studio as the sysadmin or as a user account with sysadmin privileges. Visit these other VMware sites for additional resources and content. Join the community by engaging in forums, events, and our premier community programs. When the currently active server becomes unhealthy or needs to go offline for maintenance, the local load balancer is changed so that existing connections to the currently active server are drained, and additional traffic is redirected to the currently passive server. It consists of two parts: the host and the domain. Fix Them Fast with Workspace ONE Assist. The core components are as follows. Defines the internal service username and password for Assist Services. This certificate must be installed on both primary and secondary Assist servers. One load balancer is in the DMZ/Public zone, and the second is in the Private zone. In each environment, the services on both servers perform service discovery. ; In Choose Application Type click on SAML/WS-FED application type. SAN (subject alternative name) certificates are supported. In the Results, copy the created Remote Management CN. Enter the Workspace ONE Assist server fully qualified domain name (FQDN). The second server is the CP Server where the Connection Proctor services are installed. Select the folder icon and browse for the SSL Certificate already installed. Figure 1: On-Premises Multi-Site Workspace ONE Assist Architecture. This will cause the passive servers Workspace ONE Assist services to check in with the SQL database and be promoted to the currently active all-in-one server while the existing active server goes offline. Enable Zero Trust Discover and respond to new security threats and vulnerabilities, and continuously verify risk based on user behavior and device context. A load balancer improves the workload distribution across multiple server resources and is valuable in high capacity, high availability environments. For information about importing device profiles, see Import Device Profiles with Resource Pack Utility. Enter the user name and password for the Workspace ONE Assist database application account. On-premises customers must install and configure the Workspace ONE Assist server(s). You can also run multiple SQL statements to set the status of the services on the primary server to inactive. Execute the RemoteManagementCertificateGenerator utility on one of the Portal servers, generate a T10 certificate, and run the certificate seeding script on the Workspace ONE UEM database. On Android devices only, if the Assist service application version is earlier to 2.3 version, upgrade the service application to 2.3 or later versions. Enter the user name of the database account. After you have installed the Core and Application services on the CAP server, proceed to install the portal services on the Portal server. Download the installer package, titled VMware Workspace ONE UEM Remote Management Certificate Generator, from the myWorkspaceONE portal (https://myworkspaceone.com). VMware Workspace ONE Assist, together with Workspace ONE UEM powered by AirWatch, enables you to remotely access and troubleshoot devices in real time. [Server] table in the database points to the internal IP address of the VIP (also known as Virtual IP) for the load balanced pool. This certificate is in the folder where the installer file was downloaded and moved to the \RemoteManagementCertificateGenerator 22.03 > RemoteManagementCertificateGenerator > Artifacts folder. The AirWatch Remote Management Uninstall Components screen appears. Set the user name and password for the Workspace ONE Assist database application account. Enter the path of the transaction log file (LDF). In single server environments with disaster recovery, you must set the status of services to active on the active server and inactive on the passive server for a successful installation. After you have the pre-requisites in place, begin the installation steps on the first control plane environment. Defines the FQDN and port on which CP services can be reached. Do not log into the same environment you selected in Step 4 of the topic Generate the Workspace ONE Assist T10 API Certificate. Select the Start menu and enter. Login into miniOrange Admin Console. You must run this certificate generator as an administrator. Defines the Fully Qualified Domain Name (FQDN) on which CP services can be reached. The combination of remote control and information allows you to troubleshoot any issues on devices quickly and accurately. To know how to set the status of the services on the active and passive server, see Switching Assist Services from Active to Inactive. Enter the database server hostname that you have already configured. We have many more paths than are shown here. Defines T10 API user for connectivity between AirWatch portal and Workspace ONE Assist system. Enter the port number for the Connection Proctor component. Here you can create an account, or login with your existing Customer Connect / Partner Connect / Customer Connect ID. After you install the database and core/application services, perform the following steps to install the portal services on the Portal server. In the Artifacts folder, find the "Certificate Seed Script.sql". The following diagram illustrates an example multi-site architecture to address the failover process. The Management Website is installed as part of the portal services component and consists of the following. This sets all the services on server 1 to inactive. After the Assist agents are upgraded to the required versions as mentioned in the previous step, re-push the Intelligent Hub settings to all the enrolled devices so that the Hub receives the updated site URLs. For example, to perform a failover from s1assist1 (id: 1), which is the currently active server in Site 1, to s1assist2 (id: 2), which is the currently passive server in Site 1, you would run the following query: This will inform the Workspace ONE Assist server components that the active node has changed and that the new active node is now responsible for interfacing with the Workspace ONE Assist database to process remote management operations. Operate apps and infrastructure consistently, with unified governance and visibility into performance and costs across clouds. Workspace ONE Assist enables organizations to remotely support any mission-critical devicefrom desktop workstations to rugged handheld computers, wearables, and self-service kiosks. You might not need to modify any of the settings it pulls from this install.config file with the possible exceptions below. Defines the FQDN and port on which CP services can be reached. 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